Otter.ai Review
AI meeting transcription and notes for Zoom, Meet & Teams
What is Otter.ai?
Otter.ai is the leading AI meeting assistant, used by 20+ million professionals. It joins Zoom, Google Meet, and Microsoft Teams calls automatically, produces real-time transcription with speaker identification, and generates an AI summary with action items when the call ends. OtterPilot sends notes to attendees and syncs to Salesforce and HubSpot.
Our Rating
4,127 reviews
Pros & Cons
Pros
- Best transcription accuracy for English-language meetings
- OtterPilot auto-joins without manual setup per meeting
- AI summaries and action items are genuinely useful
- CRM sync saves significant post-call admin time for sales teams
- Free tier generous — 300 minutes/month
Cons
- Accuracy drops for heavy accents and technical jargon
- Non-English support is limited
- Free tier only 3 AI summaries per month
- No video recording — transcription only
Key Features
OtterPilot Auto-Join
Otter joins your Zoom, Google Meet, or Teams calls automatically and starts transcribing in real time.
AI Summary & Action Items
After each meeting, Otter generates a concise summary and extracts action items automatically.
Real-Time Transcription
Live transcription with 95%+ accuracy in English, speaker attribution, and timestamped notes.
Meeting Search
Search across all past transcripts by keyword — find any moment from any meeting instantly.
CRM Sync
Automatically push meeting notes and action items to Salesforce or HubSpot after sales calls.
Otter.ai Pricing
Free
- 300 min transcription/month
- 3 AI summaries/month
- Import audio/video
- Basic speaker ID
Pro
- 1,200 min/month
- Unlimited AI summaries
- OtterPilot auto-join
- Custom vocabulary
Business
- 6,000 min/month
- Admin controls
- Salesforce & HubSpot sync
- Team analytics
Who is Otter.ai Best For?
Alternatives to Otter.ai
Not sure Otter.ai is right for you? Here are some worthy alternatives: